Frequently Asked Questions
Clear your doubts about ticket purchases, baggage, schedules, and much more.
The sooner you secure your tickets, the better. We recommend purchasing them up to 40 minutes before departure. If that's not possible, you can buy them at physical sales points, on the website, or directly from the drivers up to 10 minutes before the departure time.
Today it is possible to purchase through the website airportbusservice.com.br, at physical sales points (Congonhas Airport, Guarulhos Airport, Barra Funda Terminal, Tietê Terminal), or directly from the drivers. On the Paulista route via República, tickets are sold directly by the drivers.
Yes, it is possible. The ticket will be issued as an open ticket, and on the day you travel, you must go to a physical sales point at least 40 minutes in advance. The ticket is valid for one year from the date of issuance.
Tickets are valid for one year from the date of issue at physical sales points or, in the case of purchases made on the website, from the date of purchase.
Yes, it is possible to make the purchase, provided that you have the date and time information for both journeys.
At physical sales points: Guarulhos Airport (Terminal 2 East and West), Congonhas Airport, Tietê Bus Terminal, and Barra Funda Bus Terminal, or directly with the drivers at the moment of boarding.
In the Paulista section (Hotels Route) via Praça da República, the schedules are available for consultation only. In these cases, tickets can be purchased directly at one of our physical stores or with the drivers during the journey.
This message means that the selected route does not have online ticket sales or there is no schedule availability.
Yes, you can purchase for another person. Just fill in all the passenger's details at the time of purchase (full name, ID or CPF). The QR Code generated from online purchases already represents a ticket.
On all routes of the Airport Bus Service, including those without physical ticket sales points. Passengers can purchase tickets directly from the driver.
Contact the credit card provider and provide them with the error code displayed on the screen, so they can analyze the purchase.
Click on 'Forgot my password' and enter the registered email. You will receive a link to set up a new password. There is no need to create a new user.
Visit the ticket purchasing website (buson.com.br), log in, and access your upcoming trips. Online purchases generate a QR Code that can be presented on your mobile phone.
Log in to the ticket purchase website and click on 'history.' If your last purchase appears on the screen, it was successfully completed. If not, repeat the process.
It is not possible to issue a duplicate ticket, as the printed electronic ticket already serves as a receipt. If you need a ticket with a CPF (taxpayer identification number), please provide it at the time of purchase.
When purchased online through the partner Buson, tickets can only be canceled up to 3 hours before the departure time.
You can request changes to the schedule and date directly at the counters in Guarulhos and Congonhas airports, as well as other locations, with a minimum of 3 hours in advance. The route and itinerary must remain the same as initially purchased.
Guarulhos Airport x Av. Paulista (hotel circuit) via República — round trip; Guarulhos Airport x Congonhas Airport — round trip; Guarulhos Airport x Tietê Bus Terminal — round trip; Guarulhos Airport x Barra Funda Bus Terminal — round trip; Guarulhos Airport x Tatuapé Terminal — round trip (Urban Transport).
All routes have pre-established boarding and alighting points and are not permitted to make stops along the way. Except for the Av. Paulista route, which has a pre-established hotel circuit.
In the state of São Paulo, 106 municipalities are part of the intercity transport network controlled by EMTU/SP. Each region is served by companies of the approved Consortium. Thus, we can only operate on the routes listed in the concession.
The executive lines with departures from bus terminals have a boarding fee of R$ 2.20 required by the terminals, which is added to the ticket price. This fee is subject to change without notice.
The information for the Tatuapé routes is available on the EMTU website. Enter the route number (257) or contact our customer service at: (11) 2245-2430.
Weekdays: 35 minutes without traffic. Weekends and holidays: 45 to 50 minutes.
We do not provide charter services for legal entities. The Airport Bus Service offers a regular collective road transport line service, open to the general public, with individual fare payment required.
Children under the age of 5 are exempt, provided they do not occupy a seat. From the age of 6, a ticket purchase is required.
By state and municipal law, children aged 6 and above must pay for a ticket.
Except for the urban line (Tatuapé), all other lines are selective, therefore discount or free ride policies for seniors do not apply.
On all lines: uniformed military police and metropolitan civil guards; judges; bailiffs; postal workers in uniform on duty. Only on the urban line (Tatuapé): people with disabilities (with Special Single Ticket) and students (with special ticket).
There is no limit to the luggage carried by each passenger, and we do not weigh the bags. Hand luggage stored in the overhead compartment is the responsibility of the passenger.
Contact the Customer Service by phone at (11) 2445-2430 or by email at sac@airportbusservice.com.br, with: baggage ticket number, route taken, date and time of boarding, and baggage characteristics. You will receive a response within up to 5 business days.
Contact customer service: (11) 2445-2430 or sac@airportbusservice.com.br during business hours. Identification is required for pick-up.
Report the damage to the staff at the time of disembarkation and contact the Customer Service Center at (11) 2445-2430, with: baggage ticket number, route used, date and time of departure, and baggage characteristics. A response will be provided within 5 business days.